Total Requests
2837LP ▲ 2.4% Increased
Closed Requests
2136LP ▼ 1.8% Decreased
Closed Within SLA
45%LP ▲ 4.2% Increased
Closed Outside SLA
966LP ▼ 2.1% Decreased
Beyond Repair Requests
1194LP ▲ 1.4% Increased
Incomplete Closed Requests
109LP ▲ 0.8% Increased
Avg. Time to Close
23 DaysLP ▼ 3.2% Decreased
Avg. Time to Resolve
15 DaysLP ▲ 2.5% Increased

Request Summary

Total Requests vs Closed Requests

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Closed Requests

Daily closure volume

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Requests by Schools / Offices

Top 5 locations by request volume

Closed Requests — Top 10 Technicians

Closed volumes by technician

Closed Requests by Category

Operational volume mix

SLA Performance

Service-level attainment

45%
Within SLA
Within SLA: 45%
Outside SLA: 55%

Request Status

Current request health

Operational Performance

Performance metrics

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Recent Tickets

Ticket ID
Requester
Category
Assigned To
Priority
Status
Created
SLA
Action
TKT-10482John SmithHardwareAlex MorganHighIn Progress05 Sep 202612h remaining
TKT-10451Alicia GreenSoftwarePriya ShahCriticalOpen04 Sep 20264h remaining
TKT-10423Marcus LeeNetworkRahul MehtaMediumPending03 Sep 202628h remaining
TKT-10392Emily WhiteAccessSarah WilsonLowClosed02 Sep 2026Completed
TKT-10374Daniel CruzPrinterJohn CarterHighIn Progress02 Sep 202618h remaining
TKT-10348Sofia PatelSecurityMichael BrownCriticalOpen01 Sep 20262h remaining